A structured framework for clear, confident clinical communication, with prompts and a worked example.
Use before calling a provider, giving handoff, or escalating a concern.
"I am calling about ___ in room ___. The problem is ___. It started ___ and it is (getting worse / stable / improving)."
This is a structural example, not a clinical one. The numbers, findings and actions in a real call come from your own assessment and your facility's protocol. What is being taught here is the shape of the handover, which is what an assessor is listening for.
| S | Who you are, where you are calling from, who the patient is, and the single problem prompting the call. One sentence. Assessors listen for whether you named the problem or buried it. |
|---|---|
| B | Only the history that bears on this problem: why the patient is admitted, relevant conditions, code status, allergies. Background is the most commonly over-filled box, and length here is what makes a call hard to follow. |
| A | Your observations and what you make of them, stated as your assessment rather than as a diagnosis. Report the values you measured and say plainly how they have changed since the last set. |
| R | What you are asking for, and by when. Name the action you want and state your own escalation plan if the situation changes before help arrives. A request without a timeframe is the most common weak ending. |
Handoff templates, escalation scripts, and practice scenarios, part of our digital resource library.
Educational content only
This material is published by Wahero Health Institute for professional education and is not individual medical advice, a care protocol, or a substitute for clinical judgment. Always follow your facility's policies, your state's nurse practice act, and your own scope of practice, and confirm medication doses against a current authoritative reference before administration. See our Terms of Use.